Terms & Conditions
This Policy is projected to all personal information and sensitive personal data or information that is given by or obtained from any person who visits or uses or accesses the website ("User"). We reserve the right to modify or review the details of this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the website and review the policy.
Rule 1 : A User may be required to give away some Personal Information, including Sensitive Personal Information while browsing through the website or for availing services at the website.
Rule 2 : Personal Information disclosed to Us by a User will be used by Us for one or more of the following purposes: (a) to help Us in creating content that is relevant to the User; (b) to collect a database of all the Personal Information collected from User
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Shipping, Returns & Cancellation
We are always excited to ship the books that you order!
We make every possible effort to deliver your books at the earliest so that you can kick start your exam preparation journey with Disha as soon as possible. All kinds of assistance are available from our end via WhatsApp, Call and Email during and after the processing of your order. We request you to provide us your complete and accurate information including a functional mobile number to avoid unnecessary delays and issues.
We use the safest payment gateways for online payments. Please note that we NEVER call or text our customers to ask for any OTPs generated by their banks.
Kindly go through our Policies on Shipping, Dispatch, Cancellation, Return and Refund of orders.
Order and Dispatch
- We accept both kinds of orders: 1) COD or Cash On Delivery orders, and 2) Pre-paid orders at the time of checkout through different digital payment modes.
- No delivery fee is charged on Pre-paid orders of INR 125/- and above.
- Orders once placed with us cannot be modified or clubbed with any other order.
- For all COD (Cash On Delivery) orders, an extra delivery fee of Rs. 40/- is applicable on every order.
- COD is available only on a minimum cart value of INR 175/- and maximum cart value of INR 1000/-
- If you place an order via COD option, our executive will call you to confirm your order. Please be available on call on the given number that you provide us with your delivery information.
- After dispatch, the customer has to accept the product and he or she cannot refuse/return the product.
- We share with you the shipping information including a Tracking ID, and other relevant details on WhatsApp and/or Email.
- You will receive updates on order pick up, shipment, expected date of delivery, etc., on your WhatsApp number.
- You can track your order using the tracking number provided in your order confirmation email by visiting our delivery partner’s website. It may take up to 12-24 hours to update your tracking number on our website.
- We ship all over India in business days, i.e., Monday to Saturday, excluding national holidays and major festivals.
- We work with shipping partners all over the country to get your books delivered at your doorstep. Although the vast majority of our customers will get their orders within 7-10 business days, actual timeframes may vary from region to region. For example, if your delivery location is in Jammu & Kashmir and the North Eastern states, it might take longer.
- We do not accept international orders. However, you may make an enquiry about the same on our customer care number/email.
- We, at Disha Publication, have hired the best courier services to get your books delivered quickly. However, sometimes, due to unavoidable circumstances, there may be a delay.
Return and Refund Policy
- All books purchased from Disha Publication are non-returnable, unless stated otherwise.
- If the book that you receive is damaged, send us a photo or video of the same on our customer care WhatsApp number or email id. After proper examination by the team, we will re-send you the same book in good condition.
- If you receive a wrong book different from the one you ordered, please let us know through our customer care. We will pick up the wrong book and ship you the correctbook immediately after receiving the wrong one. If you are in a hurry to get the book before we complete the picking up and re-dispatch process, you can place a fresh order for the same book through this website. We will refund the money charged for the wrong book after receiving it. However, refund is applicable only if your fresh order exactly matches your previous order (in terms of book titles) for which the replacement process was initiated.
- You may cancel your order within 24 hours of placing it. A cancellation fee of INR 99/- will be deducted and the rest will be refunded in case of Pre-paid orders.
- Your order is not eligible for cancellation and refund if it exceeds the window of 24 hours. This is because we start processing your order within a day of receiving it.
- In special cases, we might consider cancellation and refund after 24 hours. In such cases, pleasetalk to our customer care executive to discuss what can be done about your order.
If you still have queries or doubts, please check out our FAQ section. We sincerely hope that you have a happy shopping experience with Disha Publication!